FAQ's
What is the estimated delivery date of my order?
We work with all leading logistics partners in India to ensure smooth and timely delivery of your jewellery. It might take us upto 48 - 72 hrs to dispatch your order, once the order is confirmed. Once your order has been dispatched from our warehouse, deliveries are completed within 4-6 business days. We will keep sending you details of your order on your registered phone number and email . You can also track the status of your order on the website
My product is not delivered yet. The number given by courier partner is not reachable. How to contact them?
We sincerely apologise in case your order is delayed. Please reach out to us with your registered phone/email & order number and we will escalate the matter to the shipping partner on your behalf.
I would like to know about your return policy.
We offer a 30-day return policy on all our products, for all unused and unworn items, no questions asked. If you're not satisfied with the items you have received, please write to us at support@pieceofmoon.com and we are happy to help!
Please note that the items must be returned in their original packing and should not have been used. PIECEOFMOON reserves the right to process refunds after checking the returned items. No returns will be accepted after 30 days.
